Frequently Asked Questions

Frequently Asked Questions ♡

How long does it take for my order to ship?
Ready-to-ship items are typically processed within 2–4 business days. Pre-order and made-to-order items typically require approximately 7-10 business days before shipping, unless otherwise stated in the product description.

How do I know what size to order?
Please check the sizing information provided on each product page before ordering. Some Velvet Bloom styles may have an oversized, unisex, or classic fit.

What does pre-order mean?
Pre-order items are not immediately ready to ship. They are ordered or created specifically to fulfill customer orders and require additional processing time.

Can I return or exchange an item?
Eligible items may be returned within 14 days of delivery. Made-to-order, customized, personalized, clearance, and final-sale items are not eligible for return or exchange unless they arrive damaged or incorrect. Please see our Returns & Exchanges policy for complete details.

Can I change or cancel my order?
Please contact us as soon as possible after placing your order. Once an order has entered processing or production, we may not be able to make changes or cancellations.

Will I receive tracking information?
Yes! Once your order ships, you’ll receive a shipping confirmation with tracking information.

What if my order arrives damaged or incorrect?
Please contact us within 3 days of delivery with your order number and photos of the item, and we’ll work with you to make it right. ♡

Still have a question?
Visit our Contact Us page and send us a message. We’d love to help!