Returns & Exchanges

Returns & Exchanges ♡

We hope you love your Velvet Bloom purchase! If something isn’t quite right, we’re happy to help with eligible returns.

Returns
Eligible items may be returned within 14 days of delivery. Items must be unworn, unwashed, unused, and in their original condition with tags attached, if applicable.

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

Final Sale Items
Made-to-order, customized, personalized, and clearance/final-sale items are not eligible for return or exchange unless they arrive damaged or incorrect.

Exchanges
Because inventory and sizes may be limited, we cannot guarantee direct exchanges. If you need a different size or item, please contact us and we’ll let you know what options are available.

Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact Velvet Bloom within 3 days of delivery with your order number and photos of the item so we can make it right. ♡

Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Original shipping charges are non-refundable.

To start a return or ask a question, please visit our Contact Us page.